General policies and reservations

General Information and Reservations – (800) 323-7238 or risinriver@gmail.com

 

Reservations:  On some trips we are able to accept reservations shortly before departure, but most require weeks of advance planning.  Make reservations early! Call to reserve the spaces you want, and we will hold them for up to 10 days pending your deposit.

Deposits:  A 25% deposit is due 30 days in advance for trips.  When we receive your deposit, we will send you a trip confirmation packet.  The remainder of your fare is required at least 10 days before departure.

Group Discounts:  For groups of 12 or more we offer one free spot and a 10% discount. In addition, with a group of 24 or more, we offer a 10% discount and two people go free.  To qualify for this discount, each group must have an organizer who:

1) Collects all monies and pays us accordingly

2) Distributes all trip information to members of the group.

We also offer discounts to children and families.

Transfers:  You may change your reservation to another river trip during the same year with a $20 per person, per transfer fee, or fill your spot with the person of your choice.  No transfers can be made after the final payment deadline has passed.

Cancellations:  No cash refunds.  If you must cancel, you may be able to transfer to another trip date with RiseUp River Trips.  If you cancel at least 90 days before: 50% credit. At least 30 days before: 25%. No credits for cancellations after 30 days prior to the trip.

Returned Checks:  We charge $15 for all returned checks.

Responsibility\Liability:  We do some of the most challenging adventures in the world and have maintained a perfect safety record.  While safety is our utmost concern, all adventures in these types of activities do present potential risks.  You must recognize that accidents or illness may occur. We assume no responsibility for injury or illness to trip members, their personal belongings, or for time or expenses incurred.  We require each participant to sign a LIABILITY RELEASE FORM before embarking on an adventure. We strongly recommend traveler’s insurance to cover injury or cancellation.

Non-Performance:  We reserve the right to cancel a trip or make changes in itinerary if necessary due to weather conditions, water fluctuations, insufficient reservations, or other factors beyond our control.  Cancellation is unlikely, but if we are forced to cancel, you may choose between: 1) 100% in-kind refund (cash for cash / credit for credit); 2) 100% Rise Up River Trips credit held through the following year.  In such cases refunds will be limited to the amounts actually paid to Rise Up River Trips, and shall not be extended to cover any other costs incurred by the trip member.

Photographic Release:  Rise Up River Trips reserves the right to take photographic or film records of any Rise Up program.  Each trip member agrees that Rise Up River Trips may use such records for promotional and/or commercial purposes.

Equipment:  We use only the highest quality professional equipment, vehicles, safety, and emergency gear available.

Guides: Our guides are accomplished outdoor professionals, extensively trained in wilderness safety and hold current certification in First Aid and C.P.R.  Many are Emergency Medical Technicians and trained in Swiftwater Rescue.

What to Bring:  On receipt of your deposit, a detailed equipment list will be sent to you describing what you should bring to make your trip comfortable.

Medical:  It is imperative that guests inform our office ahead of time of any allergies or health problems that could be impacted on the trip.  We can handle almost anything if we know about it ahead of time. Be sure to bring an ample amount of whatever prescription medications you may require. Please inform our staff if these medications may have motor skill impairing or other side effects that may affect your performance on the trip.

Food and Beverages:  We provide excellent hearty gourmet meals often from our fireside dutch ovens.  We choose organic and local options whenever possible. Feel free to advise us of any specific dietary requirements or menu requests you or your group, may have.  We supply a general selection of beverages on our trips. If you wish to enjoy alcohol or special drinks, please bring your own in unbreakable containers.

Gratuities:  Our guides work very hard to please you and appreciate whatever feedback you care to give them, including a gratuity if you desire.  We definitely want to know how you felt about your trip, including any suggestions you may have for improvement.

Permits:  Rise Up River Trips operates on National Forest Service administered lands through special use permits from the USFS; Shasta-Trinity, Klamath and Siskiyou National Forest, the Bureau of Land Management, and the California Department of Parks and Recreation.

Affiliates:  For a variety of reasons RiseUp does not have permits to operate everywhere we would like our guests to see.  Some of the trips we offer are conducted by our affiliates, whose care, organization, equipment, and skills combine to offer trips that we are proud to call our own.

Organizations and Affiliations:  We are members of; Worldwide Outfitters & Guides Assoc., Oregon State Marine Board, Klamath River Outfitters Assoc., California Outdoors, America Outdoors, Oregon Outdoors, and Friends of the River.

 

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